If you’re comparing Agency VA against other insurance VA providers, here’s an honest breakdown — Agency VA holds a real, verifiable distinction in this space (the only SOC2 Type II-certified provider among insurance VA companies), and this comparison credits that directly.
Agency VA is run by people who describe themselves as former agency owners, and offers three distinct tiers: self-managed Virtual Assistants, fully managed Trained Service Teams (quoting, billing, CSR work), and AVA EOR for international payroll administration. Looking for an Agency VA alternative usually comes down to wanting published pricing instead of a sales conversation, or wanting a single focused service rather than choosing between three different tiers.
Agency VA vs. Silkee: the honest comparison
| Agency VA | Silkee Solutions | |
|---|---|---|
| Security certification | SOC2 Type II certified — a real, independently audited distinction, the only one of its kind in this space | Not SOC2-certified; security built on dedicated permissioned access and signed confidentiality agreements |
| Pricing | Contact-based, no public rate card | Published flat monthly pricing on our packages page |
| Service tiers | Three tiers: DIY Virtual Assistants, managed Trained Service Teams, and AVA EOR international payroll | One focused model — dedicated insurance VA staffing, nothing else |
| Licensed VA tier | Yes — offers both licensed and unlicensed support | Not offered — all Silkee VAs are non-licensed administrative support |
| Onboarding | Under 72 hours | 5–7 business days |
| Recruitment footprint | Global — 10+ countries | Trained, insurance-exclusive VAs matched to your agency |
Where Agency VA genuinely makes a case
To be fair to them: SOC2 Type II certification is real and meaningful — it’s an independent audit of data security, availability, and confidentiality practices, not a self-assessment. For agencies with strict carrier data security requirements or specific GLBA compliance obligations, that certification carries real weight that most VA providers, Silkee included, can’t currently match on paper. Their licensed VA tier is also a genuine structural advantage for agencies that specifically need remote support on tasks bordering regulated activity. And being built by people who’ve actually run agencies themselves is a credible, relevant background.
Where the model works differently at Silkee
Published pricing vs. a sales conversation
Agency VA uses contact-based pricing with no public rate card. Silkee publishes exact monthly pricing on our packages page, so you know the cost before you ever book a call.
One clear service, not three tiers to evaluate
Choosing between DIY Virtual Assistants, managed Trained Service Teams, and AVA EOR adds a real decision layer before you even get to picking a provider. Every Silkee engagement is the same dedicated, managed model — less to evaluate, one clear path.
Faster time to a real number
Because pricing is published, you can compare Silkee against any provider in minutes rather than scheduling a call just to find out what something costs.
How Silkee supports agencies switching providers
If you’re currently working with Agency VA or another provider and considering a switch, we handle the transition directly — mapping your existing workflows, matching you with a dedicated insurance-trained VA, and getting you live within 5–7 business days. No setup fee, and if the fit isn’t right, we replace the VA at no additional cost.
Book a free consultation to talk through your current setup, or see our full cost breakdown — including a calculator — before you reach out.
Frequently asked questions
Is Agency VA’s SOC2 certification a meaningful advantage?
Yes, genuinely. SOC2 Type II is an independent, audited certification, not a self-reported claim. If your agency has strict data security or GLBA compliance requirements, it’s worth asking any provider — including us — directly about their specific security practices and whether formal certification matters for your situation.
What’s the difference between Agency VA’s three tiers?
DIY Virtual Assistants is a self-managed model where you direct the work yourself. Trained Service Teams is fully managed, covering quoting, billing, and CSR tasks. AVA EOR handles international payroll administration if you’re building an offshore team directly. Each solves a different problem, which is part of why evaluating them takes more upfront decision-making than a single-model provider.
Does Silkee offer a licensed VA option like Agency VA does?
No — Silkee VAs are exclusively non-licensed administrative support. If your agency specifically needs licensed remote staff, that’s a real point in Agency VA’s favor worth considering directly.
Does Silkee work with agencies switching from Agency VA?
Yes. We regularly onboard agencies coming from another provider, and the transition follows the same process as any new client — a discovery call, workflow mapping, and a 5–7 day onboarding window.