If you’re comparing VIVA against other insurance VA providers, here’s an honest breakdown — VIVA has built a genuinely relationship-focused model with real client tenure to show for it, and this comparison credits that directly.
VIVA (VIVA Teams) provides nearshore virtual assistants for insurance agencies, drawing from Latin America talent pools in time zones aligned to the US. Their offering spans Insurance Associates, Licensed Agents, Front Desk, and a newer Scale Teams tier introduced in 2026 for continuity-protected coverage with backup built in. Looking for a VIVA alternative usually comes down to wanting published pricing instead of a quote-based model, or wanting backup coverage as a standard feature rather than a newer, separate tier.
VIVA vs. Silkee: the honest comparison
| VIVA | Silkee Solutions | |
|---|---|---|
| Pricing | Quote-based, no public rate card | Published flat monthly pricing on our packages page, including a $899/month part-time option |
| Service tiers | Four tiers: Insurance Associates, Licensed Agents, Front Desk, Scale Teams | One focused model — dedicated insurance VA staffing, nothing else |
| Backup coverage | Introduced in 2026 via the newer Scale Teams tier | Included as a standard part of every engagement, not a separate tier |
| Coverage hours | Nearshore model, time-zone aligned to US business hours | Genuinely available 24/7 |
| Relationship model | Long-term, dedicated VA relationships with reported average client tenure around three years | Dedicated VA matched to your agency’s specific workflows, with backup coverage if they’re unavailable |
| Licensed VA tier | Yes — offers a Licensed Agents tier | Not offered — all Silkee VAs are non-licensed administrative support |
Where VIVA genuinely makes a case
To be fair to them: an average client tenure of around three years is a real, meaningful number in an industry where turnover on both sides is common. Their published testimonials name specific agencies rather than relying on generic social proof, which is a genuine credibility signal most VA providers, Silkee included, don’t always match. Their Licensed Agents tier is also a real structural advantage for agencies that specifically need remote support on tasks bordering regulated activity, and strong bilingual staffing is a legitimate strength for agencies with Spanish-speaking client bases.
Where the model works differently at Silkee
Backup coverage from day one, not a newer tier
VIVA introduced Scale Teams in 2026 specifically to address continuity when a VA is unavailable. Every Silkee engagement already includes backup VA coverage as standard, so there’s no separate tier to evaluate or upgrade into.
Published pricing instead of a quote
VIVA’s pricing requires a consultation to get a number. Silkee publishes exact monthly pricing on our packages page, including a part-time option starting at $899/month, so you know the cost before you ever book a call.
Genuinely 24/7, not business-hours aligned
VIVA’s nearshore model operates in time zones aligned to US business hours. Silkee operates 24/7, which matters for agencies fielding after-hours contact or serving clients across multiple time zones.
How Silkee supports agencies switching providers
If you’re currently working with VIVA or another provider and considering a switch, we handle the transition directly — mapping your existing workflows, matching you with a dedicated insurance-trained VA, and getting you live within 5–7 business days. No setup fee, and if the fit isn’t right, we replace the VA at no additional cost.
Book a free consultation to talk through your current setup, or see our full cost breakdown — including a calculator — before you reach out.
Frequently asked questions
Is VIVA’s client tenure a meaningful advantage?
Yes, genuinely. An average tenure around three years suggests real relationship stability, which matters for work like renewal management where continuity builds efficiency over time. If long-term VA relationships are your top priority, that’s worth weighing directly.
Does Silkee offer backup coverage like VIVA’s Scale Teams?
Yes, and it’s included in every engagement rather than being a separate tier. If your dedicated VA is unavailable, backup coverage steps in automatically.
How does Silkee’s pricing compare to VIVA?
VIVA uses quote-based pricing with no public rate card. Silkee publishes flat monthly pricing upfront, including a part-time package starting at $899/month.
Does Silkee work with agencies switching from VIVA?
Yes. We regularly onboard agencies coming from another provider, and the transition follows the same process as any new client — a discovery call, workflow mapping, and a 5–7 day onboarding window.