Author name: Prasad Fernando

The US insurance industry is projected to lose approximately 400,000 workers to attrition by 2026, with 50% of current insurance personnel expected to retire within the next 15 years. Among independent agencies specifically, the impact is already visible in a different number: the agency count itself has shrunk to roughly 39,000, down from about 40,000 […]

57% of insurance professionals spend more than half of their working day on administrative tasks rather than client-facing work, according to Vertafore research. At a large carrier, that time gets absorbed by dedicated operations teams. At an independent agency running two to five people, it lands directly on the CSR, and often on the producer

Losing one employee costs an independent insurance agency between $15,000 and $50,000 in direct replacement costs, and 75% to 150% of that employee’s annual salary once lost productivity and disrupted client relationships are counted, according to Reagan Consulting and P&C industry benchmarks. For a typical agency CSR earning around $48,000 a year, that means a

51% of independent insurance agency staff report feeling burned out, according to the 2025 Independent Agents at Work Study from Agent for the Future (Liberty Mutual and Safeco). The single biggest driver: 87% say their workload increased over the past year, without a matching increase in staff. That single number explains a lot about why